If a diagnosis doesn't solve the problem, you don't start from scratch. You add what you've noticed and Diagnosly tries again, starting from what it already learned.
Start a follow-up
Under a finished diagnosis, find Add context and try again. Type what has changed or what you've tried since, then press Try again. For example: "It still freezes, but only when I'm on Wi-Fi."
From History you can do the same: open a past diagnosis and choose to continue it. The text is put in the box on My PC for you to edit and send.
What it starts from
Each follow-up begins with a short summary of the previous diagnosis, not the whole conversation:
- Tried: what it did.
- Ruled out: causes it eliminated.
- Still open: what's left to look at.
If it couldn't fix the problem it says so plainly: I could not fix this one. If you saw a numbered plan last time, you can refer to its steps by number ("do 1 and 3"). A step number is never approval by itself. Anything that changes your PC still needs a fresh plan you approve.
Each one is charged on its own
Every diagnosis in the chain is a separate run, with its own cost and its own spending checkpoint. The Runs in this thread list shows each run's Mode, cost and outcome.
When it runs out of approaches
After several diagnoses in a row that haven't moved things forward, the box changes to Anything else I should know? with a Get next steps button. That final run won't change anything on your PC. It tells you plainly what is left for you to try yourself.
Good to know
- You can follow up on the newest diagnosis in a chain, not an older one.
- A diagnosis you cancelled can't be followed up. Start a new one.
- You can change the Mode between follow-ups.