In the app
- Click the credits pill in the top bar, or the + beside it. The Credits panel opens.
- Choose a pack, or type an amount of your own under Or choose an amount. The panel shows the smallest and largest amount you can enter, and how many credits it buys.
- Pay on the secure page that opens in your browser. When you come back to the app, your balance updates by itself.
The panel also shows how much you've used in the last 30 days and your six most recent entries.
On the web
diagnosly.app/billing offers the same packs and lists every top-up and charge under Recent transactions. Press Manage billing & top up on your account page to get there.
Packs and prices
Credits are priced at about one US dollar each. Current pack sizes and prices are shown in the panel and on the billing page. If you'd rather choose your own amount, you can, within the limits shown.
Currency
You can pay in US dollars or pounds, where pounds are available. Choose on your account page or in the Credits panel. Checkout always tells you the exact amount you'll be charged before you pay, and pound prices use an approximate exchange rate that we update from time to time.
Paying safely
Payment is handled by Stripe. Diagnosly never sees or stores your card number. We keep only a token plus the last four digits, the card brand and the billing country, so we can show receipts and prevent fraud.
Nothing renews
Nothing renews automatically. You only pay when you choose to top up.
If top-ups aren't available
If the panel says top-ups aren't available yet, payments haven't been switched on. Your existing credits still work. Try again later or email support@diagnosly.app.
Problems
- Paid but the balance didn't change. Wait a minute and refocus the app, then check Recent transactions on /billing. If it's still missing, email
support@diagnosly.appwith the email you paid with. - Refund requests. Email
support@diagnosly.app.